About | Nikka Kerr

Resume

Accomplishments

Key-holder, responsible for opening/closure of business; multiple duties to maintain store functionality
Maintained 99% accurate product knowledge in a high-volume retail store
Closed an average of 15 in-person sales per day
Successfully trained and coached 3 junior staff members
Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly

Prior Work Experience

Decorative Product Specialist

Sherwin-Williams | March 2018 to 2022

Processed all POS transactions swiftly and accurately while maintaining a personable relationship with clients
Problem-solving issues for clients and customers on the spot, oftentimes without aid from managerial staff
Commended for regularly showing initiative, persuasiveness, intense customer focus, and dependability in performance evaluations
Developed relationships with 25 new and repeat clients; typically exceeded sales goals by 20%

Sales Associate

Hudson's Bay Company | Jan 2017 to March 2019

Organized the influx of customers, consequently, streamlined workflow issues
Performed sales duties in a busy department store, including POS, opening, closing, cleaning, stocking, facing, and product knowledge
Collaborated with 20 team members to hit 90%+ customer satisfaction
Closed store 2 days per week, including delivery of cash bag

Education

Sheridan College | September 2017 to April 2023

Honours Bachelor of Interior Design

Collaboration with fellow students on various assigned charrettes to find a solution to a given design issue.
Proven competence in various Digital Communications courses, such as Revit and AutoCAD
Student advocacy representative for Interior Design through the Fall 2017 and Winter 2018 semesters

Skills

Musée d'Orsay, Nikka Kerr, 2019.